Care & Comfort
The Sun Peaks Grand Hotel & Conference Centre and the Residences at Sun Peaks Grand are committed to ensuring the health and safety of our guests, staff, and local residents. In an effort to provide you with a safe and welcoming environment, and to comply with governmental advisories, we have implemented safety measures and protocols throughout the hotel.
Guest Responsibility
For the health and safety of fellow guests and staff, please do not visit:
- If you are showing symptoms of COVID-19. For symptom details, visit BC Centre for Disease Control.
- If you live in a household with someone who has COVID-19 or have been exposed to someone sick/infected with COVID-19.
Before planning your stay we strongly advise all guests to refer to the BC Provincial Health Officer’s (PHO) province-wide advisories and Interior Health’s COVID-19 information page. If you have travelled and are re-entering BC, please refer to the current Travel Guidelines.
Check in
Please note that check-in time is not guaranteed before 4:00 pm. Check-out time is 11:00 am. We are currently not able to offer late check-out times; we require additional cleaning time in preparation for our next guests.
Your guestroom
In addition to the regular cleaning of your room, we’ve introduced an advanced oxidation process to service your room before your arrival. This process features a broad spectrum UV light and a quadmetallic target that combine to generate nature’s friendly oxidizers: hydroperoxides, hydroxides and superoxide ions, to kill microbes, reduce odours and gases, and sanitize soft surfaces in the space.
The equipment we have recently invested in is being used at many hospitals in Canada.
Housekeeping
Stay-over housekeeping service will not be offered at this time. Housekeeping staff will not enter your room during your stay unless specifically requested, and they will only enter if you are not present in the room. Full housekeeping service will only be offered for stays 5 nights or longer, serviced on the 4th night. If you require any additional linens, bathroom amenities, or otherwise, please call us and we’d be happy to deliver them to your room.
Public spaces
The hotel will provide hand sanitizer stations in several areas, including the front desk, entrances, and elevators. Additionally, all high touch surfaces in the Upper & Lower Lobby and Residences Lobby will be cleaned and sanitized frequently. Additional garbage/recycling receptacles have been placed in many locations.
Dining
Our food & beverage teams are working hard to provide you with a safe and delicious dining experience.
We abide by all Provincial Health Office Orders, and as of April 8, 2022, guests will no longer be required to show proof of vaccine and government-approved ID.
In-Room dining is not available, however take-away is an option.
Events & weddings
We are pleased to follow the Public Health Office and as of April 8, 2022, will be following pre-COVID policies in our Conference Space.
Pool & Fitness Centre
Our pool and hot tubs are open. Hours of operation are 8:00 am until 9:00 pm.
Resort wide safety initiative
As you explore Sun Peaks, you will notice consistent signage across the resort that will provide location-specific instructions.
Our employees
We have implemented new onboarding protocols for our employees, including a commitment to frequent hand washing, personal hygiene, and completion of health declarations. We are providing all necessary PPE to our employees and, where appropriate, equipment use will be mandatory.
Thank you for being our guest. Together we can make this a safe and welcoming environment. Enjoy your stay!
If you have a specific question, comment, or a unique situation to inquire about, please contact our reservation team at reservations@sunpeaksgrand.com.
Best regards,
Sun Peaks Grand Team